Reference

How We Handle Your Account and Data Rights

These legal terms set out how daunhoki operates your account, manages your data, and determines eligibility based on local law for supported Indonesia regions. Availability of our lobby — including DANA, OVO, and GoPay payment options — depends on where local law permits access.

Account Terms ApplyIndonesia EligibilityDANA, OVO, GoPay ContextData Handled ResponsiblyPolicy Contact Available
daunhoki How We Handle Your Account and Data Rights
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you need to ask about a specific term, request a data correction, or raise a concern about your account status, we have three direct contact paths. Use the one that fits your situation — each route is handled by a real team member familiar with account and legal queries.

Team online

Live Chat Support

Open the live chat widget from any page in your logged-in account. Legal and account queries are handled during available support hours — response times vary by queue.

Email Policy Team

Send your request to our policy email address listed in the account help section. Include your registered mobile number and a clear description of the matter you are raising.

Account Help Centre

Navigate to Account Settings, then select Help and Policy. From there you can submit a formal request for data access, correction, or account review without leaving the platform.

DATA AND ACCOUNT SECURITY

How We Protect What You Share With Us

Your data does not move outside the account system without your knowledge. Here is exactly how we handle the four areas that matter most to your account security and legal rights on daunhoki.

Data Storage and Retention

We keep account data only as long as your account is active or as required by our operational obligations. Closed accounts are flagged for scheduled data removal per our retention schedule.

Cookies and Session Tracking

Cookies manage your login session and remember your lobby preferences — not your payment credentials. You can clear cookies from your mobile browser without losing account data.

Account Security Practices

Login uses OTP verification tied to your registered mobile number. If we detect an unusual login attempt from a new device in Jakarta or elsewhere, your account is temporarily held pending your confirmation.

Requesting Data Changes

Submit a data correction or deletion request via the Account Help Centre. We acknowledge requests within a reasonable window and confirm resolution through your account notification panel.

Common Legal and Policy Questions

These are the questions we hear most often about account terms, data rights, and how our legal policies apply to your use of daunhoki.

Yes. Access to our lobby and all payment options — including DANA, OVO, and GoPay — depends on whether local law in your region permits it. We do not override regional legal requirements.

Yes. Submit a data access request through Account Settings under Help and Policy. We will confirm what account data we hold and respond through your notification panel.

Closed accounts are flagged for scheduled removal. We retain only what our operational obligations require, and we notify you when deletion is completed through your last registered contact.

A payment source mismatch — where the wallet name does not match your registered identity — triggers a review hold. Contact live chat with your registered mobile number to resolve it quickly.

We send updates through your account notification panel only. We do not push legal changes through third-party channels, social posts, or SMS. Check the panel after login for any active notices.

Escalate to our policy email team listed in the account help section. Include your account details and the nature of the complaint. Formal requests receive a written response.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.