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What You Agree To When You Use daunhoki

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from wallet deposits via DANA, OVO, and GoPay to how disputes are handled.

Account eligibility rulesDANA, OVO, GoPay wallet termsWithdrawal conditionsAccount suspension policyGoverning rules for Indonesia
daunhoki What You Agree To When You Use daunhoki
TERMS CONTACT

Reach Us About These Terms

If any part of these terms raises a question — about your account status, a wallet transaction via OVO or GoPay, or an eligibility matter — our support team is the right first stop. You can reach us through the channels below. For account-specific queries, have your registered account ID ready so we can locate your records without delay.

Live Chat Start a live chat session directly from the lobby. Our team handles account terms questions, wallet deposit queries, and eligibility checks in real time.
Email Support Send a detailed message to our support address for written confirmation of any terms interpretation, account review, or formal dispute related to your wallet activity.
Help Centre Our Help Centre holds answers to common account and terms questions — wallet setup, withdrawal conditions, and account suspension procedures are all covered there.
ACCOUNT INTEGRITY

How We Handle Your Account and Data

Your account security and data handling are built into how these terms operate day to day. We keep session data, transaction logs, and wallet records to verify account activity and resolve disputes fairly. Players in Jakarta and Surabaya use the same account verification flow — OTP confirmation on login, wallet matching for withdrawals, and identity checks when our system flags unusual activity. Here is how we approach the four key areas your account depends on.

Data Retention

We retain transaction records and account logs for the period required under applicable rules. You can request a summary of your account data by contacting support with your account ID.

Cookie Use

Cookies keep your session active and remember your lobby position. You can manage cookie preferences in your browser settings; disabling them may affect how the lobby loads on mobile.

Wallet Verification

Withdrawals to DANA, OVO, or GoPay are matched against the wallet name registered on your account. Mismatched names trigger a manual review before the transfer is released.

Account Changes

To update registered details — including linked wallet or contact number — submit a request via live chat or email. Changes take effect after our verification step is complete.

Your Questions About These Terms

The questions below cover what real account holders ask when they want to understand their rights, how transactions are recorded, and what happens when something goes wrong. If your question is not listed here, contact support directly.

Access depends on local law and eligible regions. If the platform is not available where you are, these terms do not apply and you should not attempt to open an account.

Contact support with your account ID and the transaction reference. We check our server records against the wallet provider log and respond with a written outcome within the review period.

No. Your account is personal and non-transferable. Deposits must come from a wallet registered in your own name; third-party wallet transfers may result in your account being suspended.

The current version is always shown on this page. Continuing to use your account after an update is published means you accept the revised terms. We do not send individual update notices.

Send a request through live chat or email with your registered account ID. We will compile your transaction and session records and return them through the support channel you used.

Holding more than one account, using another person's wallet, providing false registration details, or activity our system identifies as abusive are the main reasons an account may be suspended.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.