Reference

How daunhoki Handles Your Personal Data

This page tells you exactly what data we collect when you use your account, how we store it, and what rights you have over it. Availability depends on local law and eligible regions in Indonesia.

Account data protectionWallet data: DANA, OVO, GoPayYour right to access or deleteIndonesia-region policy
daunhoki How daunhoki Handles Your Personal Data
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We take four areas seriously when it comes to your privacy: how data is stored, how cookies work, how your account stays secure, and how long we keep your information. Each area below covers what happens in practice, not just in principle.

Data Storage

Your account data is stored on secured servers. Access is restricted to staff who need it to operate or verify your account. No data is shared with advertisers.

Cookies and Session Data

Cookies keep your login session active and remember your preferences. You can clear or block cookies via browser settings, though some account features depend on them.

Account Security

Login sessions use SSL encryption. OTP verification is triggered for new device access. If you notice unrecognised activity, change your password and contact support immediately.

Retention and Deletion

We keep your data while your account is active and for the period required under applicable rules afterward. Requests to delete non-obligatory data are processed after identity verification.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review, correct, or remove personal data held on your account, our support team handles privacy requests directly. You can reach us through live chat in your account dashboard, by email, or through our help desk ticket system. We aim to respond to data requests within a reasonable timeframe and will confirm receipt of your message.

Team online

Live Chat

Access live chat from your account dashboard. Raise a privacy request and our team will pick it up directly without routing through a general queue.

Email Support

Send a detailed data request to our support email. Include your registered account name so we can locate your record and respond accurately.

Help Desk Ticket

Submit a ticket through the help desk portal in your account settings. Ticket threads keep a record of your request and our response for your reference.

Common Questions About Your Privacy on daunhoki

These are the questions we hear most often about how personal data works on the platform. If your question is not covered here, raise it through live chat or email support.

We collect the name, contact details, and payment method you provide at registration. Wallet identifiers from DANA, OVO, or GoPay are recorded only to process and verify your transactions.

We share data only with payment processors — DANA, OVO, GoPay — and only the minimum needed to complete a transaction. We do not sell or pass your data to advertisers or unrelated third parties.

Yes. Submit a data access request through live chat or email. Verify your identity first so we can locate the correct account record and send your data securely.

Open a support ticket or email us with a deletion request. Data tied to regulatory retention obligations cannot be removed, but all other personal records will be deleted after identity verification.

Cookies maintain your login session and track basic page behaviour so the account dashboard works correctly. You can block non-essential cookies in your browser without losing access to your account.

Yes. SSL encryption covers every data transfer between your device and our servers. Payment details sent to DANA or GoPay are transmitted only over secured channels and are not stored by us after the transaction completes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.